![]() ![]() Learn more about creating contacts in the conversations inbox. Click the Ask visitors for their email address dropdown menu and select an option, then enter the message to display when a visitor is asked for their email address. To specify when visitors should be asked to provide their email address, click Email capture to expand the section.Please note: only users with assigned Sales Hub or Service Hubpaid seats can be included in your routing rules. Learn more about setting up routing rules in your conversations inbox. Use the dropdown menus to select which users or teams to assign the conversations to. To route incoming conversations to specific team members, click Automatically assign conversations to expand the section, then click to toggle the Automatically assign conversations switch on.To add the knowledge base search bar to your live chat, click Knowledge Base search to expand the section, then click to toggle the Enable Knowledge Base search switch on.Learn more about changing the welcome message language. To customize the message that appears when a visitor first starts a chat, click Welcome message to expand the section then enter text in the Write a welcome message text box.Please note: i f you want to embed a chat widget on your single-page app or customize your live chat using an API, learn more about using the HubSpot conversations API in our developer’s documentation. Customize the chat widget behavior and create a welcome message that will greet your visitors. You'll be redirected to the Build tab of the live chat setup. To change the language of your chatflow from English, on the left, click the Select a language dropdown menu and select another language.If you have multiple inboxes set up in your account, click the Select an inbox dropdown and select a different inbox.If you're a user in a Service Hub Professional or Enterprise account and have at least three published knowledge base articles, select Knowledge base search & live chat to add the option to search the knowledge base directly from your live chat widget.If you want a visitor to be able to immediately start a chat with you and your team, select Live chat.In the left sidebar, select a live chat option:.In the upper right, click Create chatflow.In your HubSpot account, navigate to Conversations > Chatflows.The live chat will not appear if the tracking code is not installed. In addition, if you're adding the live chat to a website that is not hosted with HubSpot, you need to add the tracking code your external pages before you create a live chat. The chat channel is where you can customize your team's availability and the appearance of the widget. Before you get startedīefore you can create a live chat, connect a chat channel to the conversations inbox. Learn how to create a chatflow for Facebook Messenger. You can also create a live chat for your Facebook Messenger account. If you want to create a chatflow with a bot that sends automated responses to your website visitors, learn how to create a bot. Please note: only users with Chatflows permissions on the CRM tab can create and edit chatflows.
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